Should you require any additional customer service, support or have any queries, please contact us through the footer link below or direct at:
We have found that many of our customers have similar queries or questions when reviewing our products, so we've collated a helpful list of frequently asked questions below.
Q. What warranty do I get with my MaxTrainer?
A. Your MaxTrainer machine is covered with a 2 Year Warranty
Q. How long does it take to assemble the MaxTrainer?
A. There is minimal assembly required and a full instruction guide and video can be found above under assembly videos.
Q. What is a Risk-Free-Trial?
A - The Risk-Free-Trial is an excellent option for people who want to try the Max Trainer in the comfort of their own home, before they pay in full.
Q. How long does delivery take?
A. Standard delivery time is 7-10 working days, however your agent will be able to give you a more refined delivery time when you contact them.
Q. Can I return the Max Trainer if I change my mind?
A. We stand behind our home fitness machines for the simple reason that they're proven to work.
Your satisfaction is guaranteed. If you're not 100% satisfied with the results within our money back guarantee period -simply contact our Customer Service Department for a Return Merchandise Authorization number. Then return it, including any accessories, in its original condition and packaging, and receive a full refund of the product purchase price.
Q. Where can I buy replacement parts?
Call our friendly Customer Service team on 1800 222 684 for replacement parts.