Should you require any additional customer service, support or have any queries, please contact us through the footer link below or direct at:


We have found that many of our customers have similar queries or questions when reviewing our products, so we've collated a helpful list of frequently asked questions below.


  • Q. What warranty do I get with my MaxTrainer?

    A. Your MaxTrainer machine is covered with a 2 Year Warranty 

  • Q. How long does it take to assemble the MaxTrainer?

    A. There is minimal assembly required and a full instruction guide and video can be found above under assembly videos. 

  • Q. What is a Risk-Free-Trial?

    A - The Risk-Free-Trial is an excellent option for people who want to try the Max Trainer in the comfort of their own home, before they pay in full. 

  • Q. How long does delivery take?

    A. Standard delivery time is 7-10 working days, however your agent will be able to give you a more refined delivery time when you contact them. 

  • Q. Can I return the Max Trainer if I change my mind?

    A. We stand behind our home fitness machines for the simple reason that they're proven to work.

    Your satisfaction is guaranteed. If you're not 100% satisfied with the results within our money back guarantee period -simply contact our Customer Service Department for a Return Merchandise Authorization number. Then return it, including any accessories, in its original condition and packaging, and receive a full refund of the product purchase price. 


  • Q. Where can I buy replacement parts?

    Call our friendly Customer Service team on 1800 222 684  for replacement parts.

To order call 1800 477 777